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Do you have an upcoming event or traing need?

Do you want to inspire your audience or colleagues around customer-first philosophy and collaborating across functions?

Services

“Muss is truly inspiring as his passion for prioritising the customer is contagious!”

You will learn new ways and opportunities with Muss, allowing you to keep your valued customers at the forefront of every decision made, from the beginning of a project to completion and beyond. With this caring mindset and customer-first philosophy, you can exceed customers’ expectations and create long-lasting relationships. Embrace the RU-CX philosophy and deliver the best possible customer experience (CX).

What your audience will learn?

Service
01.
Customer-Centric Business Strategies
02.
Innovative Customer Experience Solutions
03.
Customer Loyalty Enhancement,
04.
Competitive Advantage in CX
05.
Innovation & Growth Strategies

RU-CX works with you to offer great business strategies embraced in everything we do. Such as: 1- Customer-Centric Culture, 2- Emotional Engagement in CX, 3- Behavioural Science in Marketing, 4 -Emotional Intelligence in Marketing, 5- Data Analytics in Customer Experience, 6- Employee Experience (EX), 7- Holistic Customer Experience, 8- Customer Satisfaction Strategies, 9- Customer Journey Mapping. ----------------------------------------------------------------------------------------- Take the lead and elevate your customer relationships to the next level.-----------------------------

A study by Bain & Company revealed that a 5% increase in customer retention can lead to a 25% to 95% increase in profits, highlighting the importance of avoiding costs associated with losing customers.

Zappos, known for its exceptional customer service, has successfully reduced costs by minimising returns and ensuring customer satisfaction. This approach has contributed to their sustained profitability and growth.

Apple’s relentless focus on customer experience has been a key driver of its growth. Their customer-centric approach has fostered a loyal customer base, contributing to their position as a market leader.