Maximise Employee Engagement
By: Muss Haq / December 17, 2024
How Can Businesses Maximise Employee Engagement to Improve Customer Experience? Part- 6: Learn how businesses can maximise employee engagement to enhance customer experience by understanding and addressing both personal and operational struggles, ensuring a seamless customer journey. Introduction In today’s competitive market, businesses must find innovative ways to stand out. One of the most effective […]
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Harnessing Data for Customer Strategy
By: Muss Haq / December 12, 2024
Harnessing Data for Enhanced Customer Strategy and Personalisation Learn how to gather, organise, and create data to improve your customer strategy and personalisation. Discover the importance of segmentation, personas, social media data, VOC data, sentiment analysis, and AI for a data-driven customer experience. Introduction Understanding your customers is paramount to business success in today’s data-driven […]
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